Post-construction
Project completion is always a moment of celebration and pride for the team. While the building is finished, HITT’s job isn’t done; the last phase of our journey together is all about support.
While you hold a ribbon cutting and move your team members into their new space, we’re advising your facilities management team on the ins and outs of the building. As you settle in, we’re always on standby to address any concerns or provide support as an extension of your team.
Your Trusted Advisor
Each project is a part of the greater whole – the long-lasting relationships, partnerships, and friendships we’ve built our business on. We want to learn from each experience and invite constructive feedback from our project stakeholders. Our goal is to always be better than we were yesterday, ensuring HITT is the first call when you’re ready to explore something new.
The sun is setting, we’ve unbuckled our hard hats one last time, and as we drive away we take one last look at our project in the rear-view mirror. It’s a HITT tradition in that moment to make a call to our client to express our gratitude and thanks for the trust you have given us. While the building is complete, our post-construction work has just begun.
Buildings are complex, full of advanced technology and intricate systems, so it’s likely you’ll have questions. As part of our turnover process, HITT provides a branded “close-out box” that includes the complete operations and maintenance manual that can answer most every question about the building. We’re on-call to support your facilities and maintenance teams if they need training, support, or just simply have a question about the building.
Did you know HITT provides maintenance and service work? We want to be the only GC you ever need to call, even for the smallest repairs. You can expect the same HITT quality and professionalism as we offer on large projects. Our commercial services team has completed more than 1,500 small projects in a range of projects for clients in both private and public sectors.
Open and honest conversations about our performance provide the insights we need to get better every time. We’ve formalized this commitment through our annual business reviews and project scorecards. We're grateful for the insights our clients share as they shape our strategic initiatives and help us elevate the business of building.
Ease of Doing Business
86% of our clients said their experience building with HITT was extremely easy.
Team
90% of HITT clients ranked our teams as the best in the business for their technical expertise, communication skills, professionalism, and customer service.
Quality
90% of our clients ranked the quailty of HITT’s final product as nearly perfect.
Repeat Clients
A referral or new opportunity is the best measure of our performance. 83% of our customers are repeat clients.